Complaints

Tell us about your experience with us

We’re committed to providing excellent service. If you aren’t satisfied with our service, processes, or a policy decision, you can fill out the details of your complaint in the form below.
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Feedback and Complaints Policy

Last updated: 02 March 2026

At Snip Vasectomy UK, we are committed to providing a high-quality, patient-centred service. We value your feedback as it helps us to improve our care. If you have any suggestions, compliments, or concerns, we encourage you to let us know.

How to provide feedback

You can provide feedback in the following ways:

  • Complete our online form: This is the best way to give feedback as it gives us the information we need to properly address your issue. Please complete the form on the feedback page.
  • Email: Send your feedback to hello@snip.co.uk with the subject line “Feedback”.
  • Phone: Call our team on 0800 377 647.

Our Complaints Procedure

We take all complaints very seriously. If you are not satisfied with any aspect of our service, please follow the steps below.

Step 1: Making a complaint

You can make a complaint by:

  • Complete our online form: This is the best way to make a complaint as it gives us the information we need to properly address your issue. Please complete the form at the top of this page.
  • Email: Sending your complaint to hello@snip.co.uk with the subject line “Complaint”.
  • Post: Writing to us at: Snip Vasectomy UK, [UK Postal Address TBC].

Please provide as much detail as possible, including:

  • Your full name and date of birth.
  • A description of what happened, when it happened, and who was involved.
  • What you would like to happen as a result of your complaint.
Step 2: Acknowledgment

We will acknowledge receipt of your complaint within three working days.

Step 3: Investigation

Your complaint will be investigated thoroughly and fairly by a senior member of our team. We may need to contact you for further information.

Step 4: Response

We aim to provide you with a full written response within **20 working days** of acknowledging your complaint. If the investigation takes longer, we will keep you informed of the progress.

Our response will include:

  • A summary of the investigation.
  • The conclusions we have reached.
  • Any actions we are taking as a result of your complaint.
Independent review

If you are not satisfied with our final response, you have the right to take your complaint to an independent body. As a private healthcare provider, you can contact the Independent Sector Complaints Adjudication Service (ISCAS).

Alternatively, if your complaint relates to how we have handled your personal data, you can contact the Information Commissioner’s Office (ICO).

Ready to take the next step?

Book your vasectomy online or contact our friendly team to discuss any questions you may have. If you’d like more information before booking, our FAQs provide clear answers to common queries.
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